Latest News from the AiSensy team
You can now turn website visits into WhatsApp conversations with Website to WhatsApp Ads, now live in AiSensy Ads Manager.
Unlike regular Website Ads, these ads let people explore your website first and start a WhatsApp conversation whenever they need help or more information.
When someone taps your ad inside the Facebook or Instagram mobile app, your website opens with a WhatsApp button displayed at the bottom of the screen.
Visitors can browse your products, services or offers and tap the button to start a conversation with your business instantly.
This makes Website to WhatsApp Ads ideal for businesses where customers prefer to explore details before asking a question or making a decision.
Website to WhatsApp Ads support the complete campaign journey inside AiSensy Ads Manager, including:
Messages automatically reach the WhatsApp number connected to your Facebook Page, so no additional routing setup is required.
You can also view the complete audience selected for every ad, including locations, interests, custom audiences and other targeting details, directly from the ad details page.
Your Facebook Page must have a verified WhatsApp number connected to it. The Website to WhatsApp Ads option will remain disabled until the number is connected.
The WhatsApp button appears when the ad is opened inside the Facebook or Instagram mobile app. On desktop, the website opens normally without the WhatsApp button.
Create your first Website to WhatsApp Ad and turn more website visitors into conversations.
Plus, get 1000 FREE Meta ad credits when you connect your ads manager with AiSensy
You can now save frequently used contact filters as Segments and reuse them across your WhatsApp campaigns.
Instead of applying the same tags, attributes and contact filters every time you create a broadcast, simply build your audience once, save it as a Segment and select it whenever needed.
Segments are dynamic. AiSensy checks your latest contact data every time a Segment is used.
If a contact starts matching the selected conditions, they are automatically added. If they no longer match, they are automatically removed.
This ensures your campaigns always reach contacts who currently meet your targeting conditions, without manually updating lists.
You can create Segments for audiences such as:
You can combine tags, custom attributes and other contact filters to create audiences based on your exact campaign requirements.
From the Segments dashboard, you can:
To create one, go to Contacts, apply the required filters and click Save as Segment.
We’ve doubled the free ad credits on AiSensy from ₹500 to ₹1,000.
Simply connect your Meta Ads Manager with AiSensy and get ₹1,000 in free ad credits to launch your campaigns.
AiSensy Ads Manager lets you manage the complete campaign journey from one place. You can:
Use the free credits to test your first campaign, reach potential customers and start generating WhatsApp conversations without adding an advertising balance upfront.
These are Meta ad credits for running campaigns through AiSensy Ads Manager. They are separate from WhatsApp Conversation Credits used for sending messages.
Connect your Meta Ads Manager with AiSensy and claim your ₹1,000 free ad credits today.
You can now create and launch WhatsApp Status Ads directly through the AiSensy Ads Manager.
These full-screen image or video ads appear between Status updates inside WhatsApp’s Updates tab, where customers already discover content from their contacts and brands.
When someone is interested in your ad, they can tap Chat on WhatsApp and start a conversation with your business instantly.
There is no need to send them through a landing page or wait for them to fill out a lengthy form. They see your offer, tap the CTA and reach your business directly on WhatsApp.
These ads appear only inside the Updates tab and do not interrupt personal chats.
You can set up your complete campaign through the AiSensy Ads Manager:
You can also use AiSensy’s AI Ads Manager to generate ad copies and creatives, making it easier to take your campaign from an idea to a live ad.
WhatsApp Status Ads can help a D2C brand promote a new product, a real estate business generate property enquiries, an education business connect students with counsellors or a service business drive appointment bookings.
The customer discovers your business through Status and starts the conversation without leaving WhatsApp.
Log in to your AiSensy dashboard, open Ads Manager and create your first WhatsApp Status Ad.
We’ve completely redesigned the WhatsApp AI Agent builder to make creating, training and managing your Agent simpler and more structured.
WhatsApp AI Agents gives you better control over three important things: what your Agent knows, how it communicates and what it can do for customers.
The new builder is organized into six clear sections:
You can also enter your website URL and let AI generate the initial Business Profile for you, making the setup process much quicker.
Your Agent can now go beyond simply answering customer questions.
Using Skills and Actions, it can collect and save lead information, check order details through connected tools, retrieve appointment slots, update external systems and transfer conversations to a human when required.
You can also create custom Skills based on your business workflows and decide exactly what information the Agent should collect from customers.
Add your actual product details, policies and FAQs under Knowledge so the Agent can give accurate, business-specific answers.
Once the setup is complete, test the Agent in a controlled environment to see how it responds, uses its Skills and handles different customer situations before making it live.
We’ve launched three new updates to help Shopify brands recover more revenue and automate more of their customer journey on WhatsApp.
Here’s what’s new:
These updates are now available alongside 15 pre-built WhatsApp flows for abandoned carts, COD orders and order updates.
Your Shopify messages can now automatically display the exact product each customer viewed, added to their cart or purchased.
With Dynamic Product Images, AiSensy fetches the relevant product image directly from your Shopify store and adds it to supported WhatsApp messages.
This makes abandoned cart reminders and order updates more relevant without requiring you to create separate message templates for every product.
You can now automate the complete COD-to-prepaid journey on WhatsApp.
Once a customer places a COD order, AiSensy can automatically send a payment request & a follow-up reminder, giving the user an option to pay online.
This helps you convert more COD orders into prepaid orders, confirm genuine buyers and reduce the risk of RTO without manually following up with every customer.
The new Order Delivered flow lets you automatically send a WhatsApp notification once an order has been delivered.
Instead of ending the customer journey at shipping, you can now continue the conversation after delivery.
Use this flow to confirm successful delivery and follow it up with feedback requests or reorder reminders at the right time.
AiSensy’s Shopify integration now brings together 15 pre-built automation flows:
Monitor sent, delivered, read, clicked and replied metrics for every Shopify flow inside AiSensy.
This helps you identify which messages are driving engagement, conversions and recovered revenue across the customer journey.
We’ve rolled out a major upgrade to OTP verification across the AiSensy platform.
This update improves how OTPs are generated, delivered, stored, and verified, making the entire authentication flow more secure, reliable, and consistent across signup, login, password reset, profile changes, and 2FA.
These upgrades improve protection against brute-force attempts, reduce verification-related issues, and create a cleaner verification experience across the platform.
The enhanced OTP system is live across AiSensy's web & mobile apps.
You can now build intelligent WhatsApp AI agents on AiSensy, without writing a single line of code.
Our latest innovation brings you the ability to create AI-powered WhatsApp agents that don’t just reply, they understand customer intent, pull information from your business data, and take real actions.
These agents can:
Every AI Agent on AiSensy runs on a powerful system that combines:
Additionally, with AI Routing, incoming messages can be automatically classified and directed to the right flow, even without keywords.
You can start building your AI agent directly from the AiSensy dashboard.
You get 500 free AI messages to build and test your WhatsApp AI agent on AiSensy.
Try it out today.
You can now see exactly what happens to your WhatsApp templates after submission.
No more guessing around approvals, rejections, or category changes.
Every template now shows a complete timeline, including:
All updates are reflected in real time.
If Meta changes your template category, the cost impact is now visible.
For example, a shift from Utility to Marketing can increase per message pricing significantly.
If your message shifts from Utility to Marketing category due to Meta's updated guidelines, you will see the price shift inside the Template message journey.
Go to Template Messages and open any template to view its journey.
You can now control all your marketing WhatsApp messages with a single switch.
Earlier, businesses had no way to stop marketing messages across all channels at once. They had to pause these messages one at a time.
We have introduced a new Marketing Messaging Opt-in toggle inside Opt-in Management.
When turned off:
Note: Utility and authentication messages continue to work normally, even afer you turn off the Marketing messaging opt-in toggle.
Turn the toggle OFF and marketing messaging stops immediately across the entire project.
Turn it back ON and everything resumes as usual.
Go to Opt-in Management inside your project settings.
This setting applies across all channels and integrations.
Only users with Owner or Manager access can control it.
By default, the toggle is kept on inside your AiSensy dashboard.
To make any changes, login to your dashboard now👇