Introducing WhatsApp AI Agents 2.0

We’ve completely redesigned the WhatsApp AI Agent builder to make creating, training and managing your Agent simpler and more structured.

WhatsApp AI Agents gives you better control over three important things: what your Agent knows, how it communicates and what it can do for customers.

A Simpler Way to Build Your AI Agent

The new builder is organized into six clear sections:

• Business Profile: Add your business details, greeting message and important Ground Rules.
• Voice: Choose how your Agent communicates and how detailed its responses should be.
• Skills: Define tasks such as answering FAQs, qualifying leads, booking appointments or handing conversations over to your team.
• Knowledge: Train your Agent using website pages, documents, FAQs or pasted text.
• Actions: Connect business tools and APIs so the Agent can fetch live information or complete tasks.
• Settings: Configure fallback responses, test numbers and human handover behaviour.

You can also enter your website URL and let AI generate the initial Business Profile for you, making the setup process much quicker.

Build Agents That Can Take Action

Your Agent can now go beyond simply answering customer questions.

Using Skills and Actions, it can collect and save lead information, check order details through connected tools, retrieve appointment slots, update external systems and transfer conversations to a human when required.

You can also create custom Skills based on your business workflows and decide exactly what information the Agent should collect from customers.

Train and Test Before Going Live

Add your actual product details, policies and FAQs under Knowledge so the Agent can give accurate, business-specific answers.

Once the setup is complete, test the Agent in a controlled environment to see how it responds, uses its Skills and handles different customer situations before making it live.